momo189 Privacy Policy
This page describes what data we collect when you use momo189 and how we keep that information protected. We take your privacy seriously and handle your personal information according to applicable data-protection regulations in the jurisdictions where we operate.
When you open a momo189 account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, or place bets on football, esports, or live-dealer games, you share information with us. We explain below exactly what we collect, why we need it, and how long we retain it.
Your momo189 account and the data within it are protected by encrypted storage, access controls, and regular security audits. We do not sell your data to third parties. We share information only with payment processors, fraud-detection services, and legal authorities when required by law.
What Data We Collect and Why
We collect several categories of information to operate momo189 and comply with regulations. When you register, we collect your email address, phone number, legal name, date of birth, and residential address. This information is required to prevent fraud, verify your identity under Know Your Customer (KYC) regulations, and contact you if needed regarding your account.
When you request identity verification before your first withdrawal, we collect a government-issued ID (national identity card, passport, or driver's license) and proof of address such as a utility bill or bank statement. We store these documents in encrypted form and use them only for KYC compliance. We do not publish or share these documents with third parties except law-enforcement or regulatory authorities when legally required.
When you deposit or withdraw funds on momo189, we collect transaction details: the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), date and time, and the reference code. We do not directly store your payment credentials (card numbers, e-wallet passwords, or bank account numbers). Instead, we receive transaction-confirmation tokens from your payment provider. This approach keeps sensitive payment details outside our systems.
Key takeaways
- We collect email, phone, name, date of birth, and address during account registration.
- We collect government ID and address proof only for KYC verification before your first withdrawal.
- We collect transaction records to track deposits, withdrawals, and settlement history.
- We collect game-play data (spins, bets, outcomes) to settle payouts and prevent fraud.
- We collect IP addresses and device information to detect suspicious account access.
When you play slot games (Aviator, Sweet Bonanza, Mahjong Ways, Gates of Olympus, Fortune Tiger), place football bets on Liga 1 or Piala Indonesia, or join live-dealer tables, we record your gameplay: stakes, outcomes, timestamps, and winnings. This data is necessary to settle your account balance accurately and detect cheating or system abuse.
We also collect technical information: your IP address, browser type, operating system, and device identifier. This helps us detect fraudulent account access (logins from unusual locations or devices), prevent bot attacks, and provide account security warnings if we detect suspicious activity.
How We Use Your Data on momo189
We use your data exclusively for the following purposes: to process deposits and withdrawals through your chosen payment method; to verify your identity under KYC regulations; to settle game outcomes and payout calculations; to detect and prevent fraud, money laundering, and account abuse; to comply with legal and regulatory requirements; and to provide customer support when you contact us.
We do not use your data for marketing emails, behavioural advertising, or selling to third parties. If we send you account notifications (deposit confirmation, withdrawal pending, suspicious login alert), these are service messages, not marketing. You cannot opt out of service messages because they protect your account security. However, we do not send promotional newsletters unless you explicitly consent.
Data Storage, Security, and Your Rights on momo189
We store your momo189 data on encrypted servers located in jurisdictions that support our operations. Your data may be stored outside your home country (for example, your account holder in Jakarta may have data replicated to servers in other regions). We maintain encrypted backups to ensure your data survives hardware failures. These backups are themselves encrypted and stored in secure facilities with restricted access.
We protect your data using SSL encryption for all data in transit (when traveling between your device and our servers), AES-256 encryption for stored data, and access controls so only authorised staff can view sensitive information. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we detect a data breach, we will notify affected users and relevant authorities as required by law.
Your data remains on our momo189 servers as long as your account is active. If you request account closure, we retain transaction records for seven years to comply with financial regulations and tax requirements. We delete non-essential data (such as IP-address logs used for fraud detection) after 12 months. Government-issued ID documents you uploaded for KYC are retained for three years after account closure, then securely destroyed.
You have the right to access all personal data we hold about you. Contact our support team with your account reference and request a copy of your data. We will compile your account details, transaction history, and KYC documents into a readable format and send them to your registered email within 10 business days. This helps you verify what we store and identify any errors.
You can request deletion of your momo189 account and associated data. We will close your account and cease processing new transactions. However, we retain transaction records for seven years as required by financial regulations. After that retention period expires, we securely delete all non-essential information. We cannot delete data we are legally required to retain (such as tax records or KYC documents for regulatory compliance).
You have the right to data portability—to receive your data in a machine-readable format (such as CSV or JSON) so you can transfer it to another service if you choose. Contact our support team to request your data in portable format. We will provide account information, transaction history, and other non-restricted data within 10 business days. Some data (such as KYC documents) may require special handling due to privacy regulations.
Third-Party Data Processing on momo189
We engage third-party processors to help us operate momo189 safely and legally. Our payment processors (the companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transfers) receive transaction data necessary to complete your deposits and withdrawals. We do not control how these processors use your data beyond what is needed for payment processing. Review their privacy policies if you want to understand their practices.
We use fraud-detection and IP-geolocation services to protect your account from unauthorised access and detect suspicious activity. These services receive your IP address, login history, and device information. They do not receive your financial details or payment information.
We do not use cookie-based tracking for marketing purposes. However, we do use essential cookies to maintain your login session and remember your language preference. If you disable cookies in your browser, some momo189 features may not function properly.
Jurisdiction-Specific Data Rights
Our momo189 platform is available only where local law permits. If you are in a jurisdiction with specific data-protection laws (such as the European Union's GDPR, though momo189 does not operate in the EU), those laws may grant you additional rights beyond what we describe here. We commit to honouring requests under applicable data-protection regulations in the jurisdictions where we operate, including regions across Indonesia such as Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.
You are responsible for verifying that our data practices comply with your jurisdiction's regulations. If your jurisdiction prohibits the data practices we describe (for example, data storage outside your country), do not use momo189 or contact our support team for clarification before proceeding.
Contact and Policy Updates on momo189
If you have questions about our privacy practices, want to access or delete your data, or believe we have mishandled your information, contact our support team through your momo189 account dashboard. We respond to all data-rights requests within 10 business days.
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email sent to your registered momo189 email address. Your continued use of momo189 after policy changes constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed of our data practices.